Replacement Policy for OrderOye
At OrderOye, we are committed to providing high-quality products and excellent customer service. To ensure your satisfaction, we have outlined our Replacement Policy below:
1. Product Inspection Period
Customers are encouraged to inspect their purchased products immediately upon delivery. If you notice any defect, damage, or issue with the product, please notify us within 3 days of receiving your order.
2. Eligibility for Replacement
To qualify for a replacement:
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The issue must be reported within 3 days of product delivery.
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The product must be in its original condition with all packaging, accessories, and proof of purchase (e.g., invoice or receipt).
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Products that are damaged due to misuse, mishandling, or negligence will not be eligible for replacement.
3. Replacement Process
Once the issue is reported within the 3-day period:
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Contact us via email at orderoyestore@gmail.com or call us at 03284832157 to initiate the replacement process.
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Provide details of the issue along with photos or videos of the product (if applicable).
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Upon approval, we will replace the product within 7 days.
4. Exclusions
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If the issue is reported after the 3-day inspection period, the product will not be eligible for replacement.
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Products without original packaging or proof of purchase cannot be processed for replacement.
5. Contact Us
If you have any questions or concerns regarding this Replacement Policy, please feel free to reach out:
We value your trust and aim to make your shopping experience with OrderOye as seamless as possible.
