Terms and Conditions

Terms and Conditions for OrderOye

Welcome to OrderOye! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • These Terms and Conditions apply to all users of the OrderOye website and services.

  • By using our services, you confirm that you are at least 18 years old or have parental/guardian consent to use the platform.

2. Product Information

  • We strive to ensure all product descriptions, images, and prices are accurate. However, minor discrepancies may occur.

  • Product selection, including likes or dislikes, must be finalized through pictures shared on WhatsApp or the website before placing an order. Once the parcel is delivered, it must be accepted as is. Claims like "I don’t like it" or "it’s not what I expected" will not be entertained, and returns on the basis of personal preference are not possible.

  • Product availability is subject to change without notice.

3. Pricing and Payments

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes.

  • Payment methods include cash on delivery (COD), bank transfer, and any other options specified on our website.

  • In case of pricing errors, we reserve the right to cancel orders and provide a refund.

4. Order Process

  • Once you place an order, you will receive a confirmation email or message.

  • Orders are processed within 1-2 working days.

  • We reserve the right to cancel orders for reasons including, but not limited to, product unavailability, incorrect pricing, or fraudulent activity.

5. Shipping and Delivery

  • Refer to our Shipping Policy for details on delivery timelines and processes.

  • Delivery delays caused by courier services or unforeseen circumstances are beyond our control.

6. Returns, Replacements, and Refunds

  • Refer to our Replacement Policy for guidelines on reporting defective or damaged products.

  • Returns and refunds are subject to our discretion and policy terms.

7. User Conduct

  • You agree to use our website and services for lawful purposes only.

  • Any misuse, such as fraudulent orders or unauthorized access, will result in termination of your account and possible legal action.

8. Intellectual Property

  • All content on the OrderOye website, including logos, images, and text, is the property of OrderOye and is protected by copyright laws.

  • You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

  • OrderOye is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

  • Our liability is limited to the amount paid for the product in question.

10. Privacy Policy

  • Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Modifications to Terms

  • OrderOye reserves the right to update or modify these Terms and Conditions at any time without prior notice.

  • Continued use of our services after modifications constitutes acceptance of the updated terms.

12. Governing Law

  • These Terms and Conditions are governed by the laws of Pakistan.

  • Any disputes will be resolved under the jurisdiction of the courts of Pakistan.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, feel free to reach out:

Thank you for choosing OrderOye. We look forward to serving you!